Privacy Policy Queen Casino – Personal Data Protection for Malaysian Players

Introduction

Queen casino respects the privacy of every individual who uses our platform. This Privacy Policy describes our data collection and processing practices, the types of information we collect, how it is used, and the measures we take to protect it.

This document applies to all users of the queen casino platform, including website visitors, registered players, and former members whose accounts have been closed but whose data must be retained for legal or regulatory requirements.

01 Types of Personal Data We Collect

Queen casino collects information necessary to provide safe, compliant, and high-quality services. Below is a summary of the data we may collect:

We do not collect unnecessary data. Each data category is collected for a specific reason, clearly stated in the sections that follow.

02 Purpose of Data Collection & Use

Personal information collected by queen casino is used solely for the following purposes:

Platform Operations & Services

• Creating and managing your member account.
• Processing deposits, withdrawals, and other financial transactions.
• Providing gaming services and ensuring a smooth playing experience.
• Sending transaction notifications, account updates, and service information.

Legal Compliance & Security

• Identity and age verification through the KYC process.
• Compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) requirements.
• Detection and prevention of fraud and suspicious activity.
• Record retention in accordance with applicable regulatory requirements.

Service Improvement

• Analyzing usage patterns to improve the interface and user experience.
• Developing new features based on player needs and feedback.
• Sending relevant promotional information and offers (subject to your communication preferences).

03 Data Sharing with Third Parties

Queen casino does not sell your personal data. However, there are certain situations where we need to share your information with selected third parties:

• Payment providers: Required transaction details are shared with authorised payment gateway providers (FPX, e-wallets, etc.) solely for the purpose of processing your transactions.
• Game software providers: Game providers may receive technical data necessary to run their games on our platform.
• Regulatory authorities: We share data when required by law, court order, or direction from the relevant authorities.
• IT service providers: Cloud, cybersecurity, and technical infrastructure providers bound by strict confidentiality agreements.
• Identity verification body: During the KYC process, identity details may be verified through approved third-party services.

All third parties that receive queen casino player data are bound by legally binding data protection agreements. They are not permitted to use such data for any purpose beyond what is specified in those agreements.

04 Data Storage, Security & Retention Period

All queen casino player data is stored on secure servers with multi-layered protection. Our data security infrastructure includes:

• Data encryption in transit (256-bit SSL) and at rest (encryption at rest).
• Role-based access control — only staff who require the data for their duties are permitted to access it.
• Regular access audits and real-time monitoring of suspicious activity.
• Regular data backups with periodically tested disaster recovery procedures.
• Regular vulnerability scanning and independent penetration testing.

Data Retention Period

We retain your personal data only for as long as necessary for the purpose it was collected, or as required by law:

• Active account data: For the duration your account remains active.
• After account closure: At least 5 years due to AML and regulatory requirements.
• Transaction records: Minimum 7 years in accordance with accounting and tax requirements.
• Support communication logs: 2 years from the date of last interaction.

05 Cookies & Tracking Technologies

Queen casino uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you browse our website.

Types of Cookies We Use

• Essential cookies: Required for core platform functions such as login, session security, and language preferences. Cannot be disabled.
• Performance cookies: Collecting information on how visitors use our website to help us improve platform performance.
• Functional cookies: Storing your preferences such as game settings and display options to deliver a more personalized experience.
• Analytics cookies: Helps us understand usage patterns for the continuous improvement of the queen casino platform.

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect platform functionality.

06 Your Rights as a Data Subject

As a queen casino player, you have certain rights regarding the personal data we hold about you. Below is a summary of your key rights:

To submit any request relating to the above rights, please contact our privacy team via email or live chat. We will process your request within 30 business days.

07 Child Protection

Queen casino strictly prohibits individuals under the age of 18 from registering or using this platform. We do not knowingly collect or process personal data from children.

If we discover that personal data of a child has been collected without parental or guardian knowledge, we will take immediate steps to delete that data and close the account in question. Any deposits made will be refunded in accordance with established procedures.

08 Amendments to This Privacy Policy

Queen casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer.

Any material changes — meaning changes that significantly affect how we process your personal data — will be communicated to you through:

• A notification email will be sent to your registered address, or
• A prominent notification displayed when you log in to the queen casino platform.

The "Updated" date at the top of this document reflects the latest version of this policy. Continued use of the platform after any amendments take effect constitutes acceptance of the updated terms.

09 Contact Us for Privacy-Related Matters

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data by queen casino, please contact us through the following channels:

• Live Chat: Available directly on the queen casino platform, 24 hours a day, 7 days a week in Bahasa Melayu and English.
• Email: [email protected] (dedicated to privacy and data matters)
• General Support Email: [email protected]

We are committed to responding to all privacy-related enquiries within 5 business days. For formal data subject rights requests, please allow up to 30 business days for processing, as required by applicable law.