Terms and Conditions Queen Casino – The Complete Guide for Malaysian Members

01 Member Eligibility & Registration Requirements

To register and use the queen casino platform, you must meet the following eligibility requirements without exception:

• Be at least 18 years old on the registration date.
• Not a resident or citizen of any country that prohibits online gambling under its local laws.
• Not currently on any self-exclusion list or responsible gaming cessation programme of any operator.
• Register under your own name and not on behalf of another person.
• Hold only one active account at queen casino at any one time.

Queen casino reserves the right to request proof of age at any time. Accounts that fail to verify age or identity within the specified period will be temporarily suspended until verification is complete. This is a protective measure for all players.

02 Account Management & Security

Each queen casino member is permitted to hold one account only. Multiple account registrations, whether using the same or different details, are strictly prohibited. queen casino uses an automated detection system to identify duplicate accounts and appropriate action will be taken.

You are solely responsible for maintaining the confidentiality of your password and account login details. queen casino will not be liable for any losses arising from unauthorized access resulting from a user's negligence in managing their account security.

• Enable two-factor authentication (2FA) for added security.
• Never share your password with anyone, including anyone claiming to be queen casino staff.
• Log in from personal devices only and avoid unsecured public WiFi networks.
• Report any suspicious activity to our support team immediately.

03 Deposits, Withdrawals & Financial Transactions

Queen casino accepts deposits via a range of payment methods relevant to Malaysia players, including FPX, DuitNow QR, Touch 'n Go eWallet, GrabPay, ShopeePay, and selected crypto assets. All deposits are credited to your gaming account in real time once payment is confirmed by the payment provider.

The following are the key guidelines relating to financial transactions at queen casino:

• Minimum deposit is RM10 for most payment methods.
• All deposits must be made from an account registered in the same member's name — deposits from third-party accounts are not accepted.
• Withdrawals will be processed to the same bank account or e-wallet used for deposit as an anti-money laundering security measure.
• Withdrawal limits vary by your VIP tier — higher-tier members enjoy greater withdrawal limits.
• Withdrawals requiring manual review may take up to 24 business hours.

04 Bonuses, Promotions & Wagering Requirements

Queen casino offers a variety of bonuses and promotions from time to time. Each offer is subject to a wagering requirement clearly stated on the relevant promotions page. The following general principles apply to all bonuses:

• Bonuses may only be claimed once per promotion unless otherwise stated.
• Wagering requirements must be fully met before bonus funds can be converted to withdrawable cash.
• Some games may not count, or may count at a different percentage, towards meeting wagering requirements — check the promotions page for details.
• Queen casino reserves the right to void bonuses and related wins if there is evidence of abuse, fraud, or breach of terms.
• Unused bonuses will expire automatically once the validity period ends.

05 General Game Rules

All games at queen casino use a Random Number Generator (RNG) that has been independently audited by a recognised third-party certification body. This ensures every spin, card hand, and game outcome is genuinely random and cannot be manipulated by any party.

Players agree to comply with the following rules while playing:

• Play as an individual only — the use of automated software, bots, or any tools that provide an unfair advantage is strictly prohibited.
• Sharing account credentials for the purpose of playing on behalf of another person (proxy gambling) is prohibited.
• In the event of a dispute regarding game results, queen casino's system records are final unless there is clear evidence of a technical error.
• Technical errors resulting in incorrect payouts may be corrected — winnings received as a result of such errors are invalid and may be deducted from the account.

06 Prohibitions & Prohibited Conduct

The following activities are strictly prohibited on the queen casino platform and may result in immediate account suspension or closure:

• Fraud and money laundering: Using the platform to process proceeds from illegal activities.
• Multiple account registration: Creating more than one account to claim bonuses multiple times.
• Use of software or bots: Using any automated software that provides an unfair advantage in games.
• Payment fraud: Using stolen or unauthorized card or bank account details.
• Cyber attacks: Any attempt to hack, probe vulnerabilities, or disrupt platform operations.
• Bonus abuse: Strategies clearly intended to exploit the bonus system.

Queen casino reserves the right to report any suspected activity to the relevant authorities in accordance with applicable legal requirements.

07 Data Security & Privacy

Queen casino takes the protection of your personal data very seriously. All personal information collected during registration and platform use is protected by 256-bit SSL encryption and stored on secure servers with restricted access.

We collect personal data only for necessary purposes:

• Identity and eligibility verification (KYC).
• Financial transaction processing.
• Compliance with legal and regulatory requirements.
• Improving the platform user experience.

Your personal data will not be sold to third parties. For more information on how we manage your data, please refer to Privacy Policy detailed page.

08 Account Suspension & Closure

A queen casino account may be suspended or closed under the following circumstances:

• At the member's request: You may request account closure at any time through customer support. Any valid balance will be returned once the process is confirmed.
• Self-exclusion: Players who apply for self-exclusion under responsible gaming may freeze their account for a specified period.
• Terms violation: Accounts found to be in violation of any terms in this document may be suspended or closed without prior notice.
• Inactivity: Accounts inactive for more than 12 consecutive months may be subject to administrative fees or closure in accordance with established policy.

09 Liability Limits

Queen casino is not liable for any losses suffered by players as a direct or indirect result of using this platform, unless such losses arise from our gross negligence or wilful misconduct.

Our liability limits include but are not limited to:

• Losses arising from service disruptions beyond our control (force majeure).
• Losses resulting from valid game outcomes, even when unfavorable to the player.
• Losses arising from a player's failure to take reasonable security measures to protect their account.

10 Terms Amendment & Applicable Law

Queen casino reserves the right to amend, update, or add to the terms in this document at any time. Any material changes will be communicated to members via registered email or in-platform notification at least 7 days before taking effect, unless the change is urgently required for legal or security reasons.

Continued use of the queen casino platform after any amendments take effect constitutes acceptance of the revised terms. It is your responsibility to review this page periodically to stay informed of the latest applicable terms.

Any dispute arising from the use of the queen casino platform will be addressed through our internal dispute resolution procedure first, before being referred to any relevant alternative resolution body.